Frequently Asked Questions
Everything you need to know about your Express beauty journey.
How long does shipping take for my beauty products?
Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout which deliver within 1-2 business days.
What is your return policy for opened skincare or makeup?
For hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged item, please contact our support team immediately.
Are Express products cruelty-free and vegan?
We are committed to ethical beauty. 90% of our current range is vegan, and we never test our finished products or ingredients on animals.
Can I track my order once it has been placed?
Yes, once your order is dispatched, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.
How do I know which product is right for my skin type?
Each product page includes a detailed 'Skin Type' guide. You can also take our online Skin Quiz or message our experts via live chat for a personalized recommendation.